Tenant FAQ

Our office will send you move-in instructions once you have been approved. Your security deposit will be due within 48 hours and your lease must be signed within 72 hours of your approval. The first month's rent and additional move-in fees will need to be paid on the day that your lease starts. Once all funds have been received we will send you instructions to access the property.

We will send you a combination to access your property on your move-in date once all move-in fees have been paid. You will be able to pick up and keep the keys and remotes that are left in the lockbox.

Prior to moving in, you will receive a link via email and via text to set up your tenant portal. You can check your balance, pay your rent online, submit maintenance requests, and view important documents through your portal.

Here are the best ways to contact Classic Property Management - you can send us an email or contact your property manager directly.

Please contact us for a general support question. You may also reach out to your property manager directly.

Please leave your property address, name, number, and a short detailed message with the reason for your call or email.

You can submit a maintenance request through your online portal or through our 24/7 support center.

Please provide details including the type of issue (plumbing, electrical, etc.) and a description of the problem.

The following issues are considered emergencies - no electricity, no water, broken doors, flooding or significant leaks, fires. Please dial 911 first if you feel there is a safety issue. For repairs needing immediate attention causing imminent damage, active leaking, or safety issues, please call our maintenance line.

You will receive a notification to let you know that we received your request and a notification once your request has been dispatched. Once the work has been dispatched, a vendor will contact you within 24 hours to schedule an appointment.

This will very based on the scope of your work. We ask that all of our vendors contact you to schedule work within 1 business day of receiving the work request. Most work can be completed in one day, however, additional estimates or approvals may be needed for bigger jobs.

You can check the status for any open work orders by looking in the work orders section of you tenant portal.

Most estimates are subject to approval by the Landlord. Typically you can expect work to be approved in 1-2 business days. Your property manager will contact you directly if the approval process is expected to take longer than that.

A copy of your lease will be uploaded to your tenant portal. You can also contact us to request a copy of your lease from our office.

You will receive a 30 day notice if there are any changes to your lease, like rent increases, HOA requirements, etc.

You can add or remove someone from your lease by signing a change in tenant addendum. Please contact your property manager to add or remove someone from your lease agreement.

You can add a pet to your lease if approved by the Landlord. An additional pet deposit or fee will be required. Please contact your property manager to add a pet to your lease.

Rent is due each month on the first. We give a 3 day grace period for you to pay rent and it is considered late on the 4th of each month.

Unless otherwise stated in your lease agreement, there will be a late fee if rent is not received by the 3rd of each month. Please refer back to your lease to understand the initial and daily late fee charges.

Yes, we offer the ability to pay online through your tenant portal.

Yes, you can pay with a debit or credit card through your online portal. Please note that an additional processing fee may be applied. To avoid a processing fee, you can also pay online via echeck.

Yes, you can drop off your rent payment directly at our office - 2415 Avenue J, Ste. 100, Arlington, TX 76006. You can also leave your payment in the night drop located to the left of our front doors.

Yes, you can drop off your rent payment directly at our office - 2415 Avenue J, Ste. 100, Arlington, TX 76006. You can also leave your payment in the night drop located to the left of our front doors.

Yes, you can mail your rental payment to our office - 2415 Avenue J, Ste. 100, Arlington, TX 76006. To avoid receiving late fees, please ensure that your payment is mailed soon enough so that we receive it by the 3rd of the month.

Upon receiving the notice, you will have 3 days to submit your payment or vacate the house. Please contact your property manager to work out another payment plan or agreement. Please contact our office if you believe you were served the 3-Day notice in error.

Please contact our office to report any issues with a neighbor. In some cases, we may be able to take action. In other cases, or if you feel there is a safety concern, please contact your local police department.

Unless otherwise stated in your lease, we do not allow you to sublease your apartment.

To move out, please send a 30-day notice to vacate and a forwarding address to our office. You can send this via email or through your tenant portal. Our office will send you move-out and cleaning instructions once we have received your notice to vacate. On the last day of your lease, you will need to: make sure any outstanding balance on your account has been paid, transfer utilities out of your name, make sure all move-out and cleaning instructions have been followed, turn keys over to our office, and confirm via email or text that you have vacated the property.

Unless otherwise stated in your lease, you will need to give a minimum of 30 days notice before moving out.

Yes, you can terminate your lease early, however, there will be penalties for doing so. In most cases, you will be responsible for a re-letting fee, accelerated rent for the remainder of your lease, and utilities for the remainder of your lease. Please refer back to your lease agreement or consult with your property manager to fully understand your options.

Yes, please return the property in as good of a condition as it was received. Our move out instructions will provide you with a checklist detailing everything that needs to be done before you move out. This includes cleaning the property and having the carpets professionally cleaned (if applicable).

Keys can be turned in to our office - 2415 Avenue J, Ste. 100, Arlington, TX 76006 on the last day of your lease. We do have a night drop to the left of our front doors where you can drop the keys.

Unless otherwise stated in your lease, rent will not be prorated if you move out early. You are obligated to pay rent through the end of your lease.

Your keys must be turned over in order for you to officially be moved out. You will be charged rent for each additional day that we have not received keys. If necessary, you will be charged for key replacement.

Your security deposit and itemized statement with any deductions will be mailed to your forwarding address within 30 days of your move-out.

Please refer to your lease agreement for all fees and charges which may be deducted from your deposit. Some common fees include unpaid rent, late fees, or other charges. Damages to the rental property beyond normal wear and tear, carpet cleaning charges, trash or junk removal charges, landscaping charges, and painting charges.

Normal wear and tear are considered damages or repairs that occur as the result of the use of the property for its intended purpose. For example, faded paint, small nail holes, worn carpet, and loose grout are all examples of damages that would be considered normal wear and tear.

You can submit your forwarding address through your online portal. You can also email your forwarding address to your rental property manager and they will update the information for you.